FAQs

We have a roasting schedule almost everyday on different batches of coffee beans/blend. Some coffees are scheduled to roast once a month while some coffees are scheduled to roast several times a week. Our coffee beans are packed with M.A.P (modified atmosphere packaging). The oxygen residue inside the packet is less than 1% after 3 days from packing. You can be assured that the coffee beans remain fresh and stable when you get the coffee.

The expiry date of the coffee beans will be written at the back of the packaging. The roasting date is 2 years prior to the expiry date.

There are mainly 2 reasons why your coffee tastes sour or acidic. It is because:

The character and coffee taste note you have chosen

We recommend you to contact us based on your preferred coffee taste note, so we can better advise you on other coffee selections that suit you.

The extraction and brewing process

You can fix the problem by controlling your flow rate to achieve better extraction. All you need to do is adjust and find your own golden coffee-to-water ratio, doses, grind size, brewing time, brewing temperature, and machine pressure.

To avoid your coffee from being stale, you must always clean your coffee equipment. Oftentimes, coffee can taste bad if your coffee equipment isn’t clean each time after brewing. Reason being is that the build-ups from the oils and coffee solids are still leftover from the previous process. Thus, adding stale aromas to your coffee.

If you are using an automatic drip coffee maker, please ensure to follow the manufacturer’s instructions for cleaning it, including the showerhead element.

You may send us an email at [ouremain] or contact us via a live chat.